Minimum of two (2) nights stay. 

• A 25%, or the equivalent of one night’s rent non-refundable deposit of the total rental is required to confirm the booking.

• Balance is due one week prior to arrival.

• damage deposit equivalent to one night’s stay is required and must be paid along with the balance of the rental at check in, and is refundable to you (less any damages) not more than 7 days after departure.

CHECK-IN/CHECK-OUT:

Arrival time – 3:30 pm (earlier if the Apartment is vacant)
Departure time – 12 Noon (can be flexible if there is no immediate arrival) 

CANCELLATIONS:

No refunds can be made for cancellation, but guests may use the deposit against a re-booking at a later date. 

FAQ 

WHAT IS THE DAMAGE DEPOSIT?

The damage deposit is used as a guarantee against any damages that may be incurred during your stay. The cost of replacement of the damaged, broken, or missing item is deducted from the damage deposit and the balance is refunded to you. 

WHAT COUNTS AS DAMAGES?

Any furnishing, fixture, or item found in the villa that is broken, damaged, stained or missing. In the case of excessive mess or dirtiness of the villa, if additional cleaning is required, the cost of such will be deducted from the damage deposit. Please note that as the villas are all independently owned, we are required to charge for any item that is damaged, broken, stained or missing. 

WHY DOES IT TAKE A COUPLE DAYS TO GET MY DAMAGE DEPOSIT BACK?

The housekeeper must go through the villa properly, ensuring that everything is accounted for. If something is damaged or missing, a replacement cost must be sourced. 

CAN I BRING MY PUPPY?

No, at this time pets are not allowed on the property. 

IS IT CUSTOMARY TO TIP THE HOUSEKEEPER?

Yes, it is customary but this is purely at your discretion. If you have received good service, a tip for the housekeeper would be a kind gesture – the amount is up to your discretion.

COVID-19 POLICIES

Until otherwise advised by the Ministry of Health, the following protocols must be followed:

• 1Guests are required to sanitize hands and have their temperature checked upon arrival;

• 2Masks are required once you interact with the staff and other guests while on the property; and

• 3Only paying guests will be allowed on the property.

• 4Breach of these COVID-19 protocols will result in your security deposit being affected.

  More information can be obtained at the front desk.